How much does it cost?

Almost everything is one flat hourly rate for the first hour, then half-hour blocks after that. We'll confirm the exact rate when you book or call, you see the price before any work starts, and bigger jobs are quoted upfront so you always know the total first.

What if you can't fix it?

Our promise is a simple satisfaction guarantee: if we can't solve your problem and you're not happy, our money-back guarantee applies. Some things can't be fixed on the spot, but you'll always get honest answers and a clear plan for what to do next.

How fast can someone get here?

Often the same day across Sydney. Choose the window that suits when you book, we'll confirm the exact visit time with you shortly after, and you'll get updates along the way.

Do you cover my area?

We help homes and small businesses right across Sydney. Pop your postcode into the checker at the top of this page and you'll know in seconds.

What can you help with?

Wi-Fi, computers, TVs, printers, email, smart home gear and over 30 other services. Not sure what to pick? Call us and a friendly local will point you the right way.

When and how do I pay?

After the job, once you're happy with the work. Your technician takes card on the spot, or cash if that's easier.

Technology,
solved.

Your local technology expert, on demand.

Call us and talk to someone local. Friendly, Australia-based support from a real person who can help you work out the next step.

Call 1800 435 568Open Mon-Sun, 8am-7pm

What do you need help with?

Call 1800 435 568Open Mon-Sun, 8am-7pm

Or book and track in the app

Booking

Problem chosen
Time picked
Booked in two minutes

1You bookCall or book online in minutes Booked

Trusted local techs

Upfront pricing

Same-day available

Money-back guarantee

As heard on 2GBDarcy Smead shares practical advice for seniors staying connected8 Oct8 October 2026Hack of the WeekPoint your phone at it: AI will talk you through any appliance

How it works

Help in four simple steps

From “my laptop won't start” to “all fixed”, without leaving your couch.

01
Choose your problem
Wi-Fi, computer, TV, printer, email. Tap it. Plain English, no menus of menus.
02
Pick a time that suits
Choose your preferred window, often same-day. Your technician then confirms the exact time with you.
03
Watch help arrive
Meet your local tech by name, track them to your door, with updates that make sense.
04
Consider it solved
Fixed, explained in plain English, and backed by our money-back guarantee. Then you get on with life.

Book a technician

The HelloTech app

On-demand tech help. Right in your pocket.

Book a trusted local technician in a few taps, then follow every step: who’s coming, when they’ll arrive and where they are right now. It works just like the apps you already use for rides and food.

Book in a few taps

Choose what needs fixing and a time that suits you.

Know who's coming

See your technician's name before they knock.

Track them to your door

Follow them on the map with a live arrival time.

Message your technician

Send a question or a photo, right from your booking.

Free on iPhone and Android.

On a computer? Scan this with your phone camera to get the app. Free on iPhone and Android.

See how the app works

Arriving in 12 min

Your technician is on the way

Laptop repair · Today

Booked
Confirmed
On the way
Sorted

Message Call

Booking confirmed

Updates at every step

What we fix

A technician for almost anything

Computers, Wi-Fi, smart homes, phones, TVs and more: over 30 services across Sydney.

All services

Every room covered

Wi-Fi that reaches every room

Dead spots, dropouts, slow streaming. We tune your whole home network until it just works.

Fix my Wi-Fi

Running fast

Computers that keep up

Slow laptops, setups, transfers and tune-ups. Mac or PC, made fast and simple again.

Sort my computer

Ready to stream

TVs that just stream

New TV on the wall, apps signed in, remotes simplified. Movie night, minus the meltdown.

Set up my TV

Printing first try

Printers that actually print

Offline again? We make printers behave. Every device in the house, first try, every time.

Tame my printer

Back in your inbox

Email back in your hands

Locked out, full inbox, new device, suspicious messages. All sorted safely and explained clearly.

Rescue my email

All connected

Smart homes made simple

Doorbells, speakers, lights and plugs. Connected, secured and controlled from one app.

Smarten my home

Why HelloTech

The premium way to get tech help

We built HelloTech to feel like the opposite of the dusty repair shop: calm, transparent, and genuinely on your side.

Our story

Real people, not a call centre

Local technicians who turn up, listen, and treat your home with respect, then explain things without the jargon.

Pricing you can see upfront

A clear quote before any work starts. No mystery fees, no pressure.

Vetted and accountable

Every technician is a trusted local, rated after each job. If you're not happy, we make it right.

A technician helping an older man with a laptop at the kitchen table

Real help, at your kitchen table

Honest, upfront pricing

Not sure what you need? Just give us a call.

Every job is priced upfront, and you only pay once you’re happy. The easiest way to start is a quick chat. Ring us and a friendly local will talk it through, no pressure, no jargon.

Upfront pricing, confirmed before any work
Pay on the day, only when it's done
Backed by our money-back guarantee

Call 1800 435 568Book online

For Business

IT support your small business can rely on

On-site and remote help for workstations, networks, email and cloud, without the overhead of an in-house IT team.

One visit and everything just runs. You get on with the business, we keep the technology out of your way.

Explore business supportBook a visit

WorkstationsAll running

Wi-FiFront counter to back office

Email and cloudSynced on every device

Become a technician

Be your own boss. Jobs come to you.

Join a growing network of independent technicians, with a premium brand behind every visit and customers in your area.

Flexible hours, you choose what you take on
Steady jobs from customers near you
A trusted, premium brand on every job
Simple app: accept, navigate, get paid

Apply to join

New jobs near you

Wi-Fi dropouts

Wahroonga · 2:00 pm

Smart TV setup

Chatswood · 9:30 am

Laptop tune-up

Ryde · 1:00 pm

Accept, navigate, get paid. One app.

You choose your hours

Customers near you

Good to know

Questions, answered

The things people ask before they book, in plain English.

Still curious? Ask a real local.

Call 1800 435 568Visit the help centre